Terms & Conditions
These TERMS OF USE OF TRANSPORTATION SERVICE (“Service Terms”) ARE A LEGAL AND BINDING AGREEMENT BETWEEN YOU AND ASPEN TRANSPORTATION CO. (“ATC”), governing your use of the services (“Services”) offered by ATC. Please review these Service Terms fully before you use the Services. By using the Services, you agree to be bound by these Service Terms.
FLIGHT INFORMATION POLICY: It is the client’s responsibility to provide accurate flight information (airline and flight #) at the time of booking. If one is not provided at the time of booking, ATC is not responsible for delays of pickup.
PRICING POLICY: All advertised fares are subject to change without notice and may be higher during holidays or special events.
CHILD SAFETY SEATS: child safety seat(s) are provided at the discretion of the company and its availability at the time of request/service. No child seat will be installed prior to pickup. The traveler/passenger is responsible to install the requested child seat at the time of pickup. No discount will be given if a child safety seat is unavailable or not provided.
RATE ESTIMATE: The rate quoted prior to your trip is an estimate based on the information you provided at the time of the reservation. Fees for tolls, waiting time, and additional stops are not included in the estimate and will increase your rate.
WAITING TIME: Waiting time is based on the hourly rate for a particular vehicle and is charged at 15-minute increments. Waiting time charges may be incurred if a passenger arrives late to a pick-up. Time spent waiting at additional stops will also be charged as waiting time. Waiting time charges may apply after the complimentary waiting time of 5 minutes expires. For domestic flights, waiting time begins to accrue 20 minutes after flight arrival. For international flights, waiting time begins to accrue 45 minutes after flight arrival.
ADDITIONAL STOPS: The fare quoted for point-to-point transfers does not include any additional stops made during your trip. Unless specifically discussed, when booking a reservation by phone, the fare quoted by an operator does not include additional stops. You may obtain an exact quote for additional stops, in advance, by speaking with a phone reservation agent.
CANCELLATION POLICY: A minimum of twenty-four (24) hours before scheduled reservation is required to avoid a cancellation charge. Late cancellations are subject to the FULL BOOKING CHARGE. Cancellations made by email to Info@aspentransco.com are not official until ATC replies via email of the receipt and acceptance of the cancellation. All other cancellations must be made by phone Special cancellation policies may apply during holiday season and or special events.
Cancellation rules for special events vary. Initial deposit will not be refunded. ALL DEPOSITS ARE NON-REFUNDABLE.
CHANGE POLICY: ATC requires that all changes must be received by phone or email. If a change is requested within 4 hours prior to pick-up, it MUST be made by phone. We cannot guarantee changes requested by email that are for a trip within 4 hours of the request. If a change made less than four hours prior to pick-up cannot be accommodated, the resulting cancellation may cause a full or partial charge to the customer.
NO SHOW POLICY: If a Client fails to show at the designated location for which a scheduled reservation has been made, a No Show Fee equal to 100% of the total trip cost, including gratuity, is charged to the credit card on file. This includes any cancellations after a chauffeur has reached or is in route to a reservation’s location.
RESERVATION POLICY: Reservations may be booked 24 hours a day, 7 days a week, and 365 days a year. You may also call our reservation number to make any reservations, changes, or cancellations. All reservations are accepted up to 24 hours in advance. Reservations booked within 24 hours of requested Service should be made by calling ATC. It is strongly suggested that the Client supplies ATC with the phone numbers of all traveling passengers.
SUBCONTRACTING POLICY: ATC reserves the right to subcontract any service booked and confirmed with ATC to our affiliate companies.
NO SMOKING POLICY: All of our cars are non-smoking. Client agrees that there will be no smoking in our vehicles. If smoking does occur, client will be charged a cleaning fee.
LOST AND FOUND POLICY: ATC, or its drivers, is not responsible for lost or stolen items. ATC will make all possible attempts to retrieve items. If ATC, or its drivers, is responsible for lost personal items or luggage, reimbursement is as follows:
- Up to $1,500.00 for lost or damaged property, no receipts required.
- Up to $3,500.00 for lost or damaged property with proof and detailed receipts
OTHER POLICIES: ATC also strongly suggests the use of seat belts while the vehicle is in motion. Client agrees that no illegal drugs will be consumed in our vehicles. Client and their party agree that the passenger capacity of any vehicle provided shall not be exceeded. In case of misconduct or drug use by Client or their party, or if Driver is or feels threatened, Driver has the right to terminate service and this Agreement without any refunds and drop all passengers off at the nearest safe location; full charges will apply. Client holds ATC harmless and not liable for any personal or material damages arising from the conduct of Client and/or their party. Client is responsible for damages to the vehicle committed by Client or their party during service, either willfully or accidentally. Any actions that cause damage to our vehicle(s) can result in extra charge(s), of at least $100. If anything is missing from inside the vehicle, there is a minimum $100 replacement fee. If anyone gets sick and vomits in the vehicle, there is a minimum $300 clean up fee. If passengers are minors, the divider stays open and a phone number(s) of one or more of the minors’ parents must be provided to the driver prior to the start of the Service. If any underage drinking or drug use occurs, the Service will be terminated immediately with no refund. The minors will be returned to the original pick-up location and the parents will be called. If one party agrees to waive its right to enforce any term of this Agreement, it does not waive its right to enforce such term or any or all other terms of this agreement at any other time. ATC does not guarantee arrival at or departure from any point at a specific time due to circumstances beyond its control such as accidents, breakdowns, traffic and road conditions, storms, etc. and shall not be held liable for claims resulting in delays from such conditions. ATC cannot be held responsible for delays or inconveniences due to unknown and/or unforeseen mechanical failures or situations deemed as “Acts of God.” ATC reserves the right to substitute the contracted vehicle in the event of such an occurrence mentioned above with a vehicle of like kind and quality. Client waives all claims for consequential damages and agrees that liability shall be limited to the costs accrued for the disputed service.
INDEMNIFICATION AND HOLD HARMLESS: ATC and Client each agree to defend, indemnify, and hold harmless the other party from and against all claims, actions or causes of action, liabilities, including reasonable attorneys’ fees, and costs arising from the defense of any claim, action, cause of action or liabilities arising out of or resulting from any act taken or committed by ATC or Client pursuant to the performance of each party’s obligations hereunder. ATC and Client each agree to defend, indemnify, and hold harmless the other party for any claim, action, cause of action, and liabilities which may be asserted by third parties arising out of the performance of either party’s obligations pursuant to this Agreement, except for the willful misconduct or gross negligence of the other party litigation If any provision of this Agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions. Regardless of the place of this Agreement, the Client agrees that any disputes arising from this Agreement will be litigated or arbitrated in Colorado. In the event any legal action is taken by either party against the other party to enforce any of the terms and conditions of this Agreement, it is agreed that the unsuccessful party to such action shall pay to the prevailing party therein all court costs, reasonable attorneys’ fees, and expenses. This Agreement is governed and construed in accordance with the laws of the State of Colorado, USA.
ACCEPTANCE: Client has read the terms and conditions stated above and agrees to all stated terms and conditions. Client hereby authorizes ATC to charge the credit card account on file for any transportation related services, which may be rendered through ATC. This Agreement is considered accepted in its entirety when Client authorizes payment, in full or in part, for the Services.